Privacy Policy
Effective date: [the day you launch] · Last updated: October 12, 2026
The short version
- We collect what you give us (your account details and what you post), plus basic technical information like your internet address, so Heartchu can work and stay safe.
- We don't sell your information, we don't show ads, and we don't use tracking or advertising cookies.
- Anything you post publicly, say on cam or type in chat can be seen, and possibly saved, by other people.
- Live Chat deletes itself after 3 hours, and dial messages after 24 hours.
- You can see, change or delete your information, or delete your whole account, at any time.
- Washington residents: read our Consumer Health Data notice.
Contents
- Who we are
- What we collect
- How we use it
- What other members can see
- Who we share it with
- Cookies and your browser
- How long we keep things
- Your choices and rights
- Security
- Adults only
- Changes and contact
- Washington Consumer Health Data notice
1. Who we are
Heartchu is run by [your full legal name or business name], [mailing address], Washington ("Heartchu," "we," "us"). This policy explains what information Heartchu collects, why, and what you can do about it. It's part of our Terms of Service.
2. What we collect
What you give us
| What | Examples |
|---|---|
| Account details | Username, email address, password (stored only in scrambled form, so even we can't read it), date of birth, and the gender you choose. |
| Your page | Profile picture, About me, colors and layout, photos, moments, videos, music you upload, your tip links, who you follow and the "hearts" (interests) you pick. |
| Posts and activity | Explore posts and comments, topics you start, likes, shares and flirts. |
| Messages | Pm's, Heartchu dial texts, Live Chat messages, cam party chat, and voice notes. |
| Cam parties | The party's type, picture, password, whether it's 18+, who's allowed in, password requests and kicks. |
| Reports and support | What you report and why, and anything you send us by email. |
What we collect automatically
| What | Why |
|---|---|
| Internet (IP) addresses each account uses | Security, stopping banned people from coming back, and limiting spam. |
| A login cookie, and a random guest ID for people who aren't logged in | Keeping you logged in, and letting page owners kick a disruptive guest. |
| Whether you're online and which room you're in | Showing who's live, who's in the room, and who you can dial. |
| Basic server logs (time, page, errors) | Keeping the site running and fixing problems. |
What we don't collect
- We don't record or store live cams or live audio. Cam video and sound usually go straight between members' browsers. When someone uses the Record button, the recording is saved on their device, not on Heartchu.
- We don't collect your precise location, contacts, or payment details. Tips go through outside apps (like Cash App, PayPal or Venmo), and we never see those payments.
- We don't use advertising trackers or analytics companies.
3. How we use it
- To run Heartchu: show your page, posts and messages; run cams, chat, the dial and cam parties; send notis; and save your settings.
- To check you're an adult: your date of birth confirms you're 18 or older.
- To email you: email verification codes, password resets, and important notices about your account or these policies. We don't send marketing email.
- To keep people safe: review reports, enforce our Terms (warnings, holds, bans), fight spam and abuse, and find and report child sexual abuse material as the law requires. We may use automated tools, including AI tools, to help with this.
- To improve Heartchu: fix bugs and build better features.
- To follow the law: respond to valid legal requests and protect the rights and safety of members, the public and Heartchu.
4. What other members can see
- Anyone, even without logging in: your profile page, including your username, profile picture, About me, photos, music, public posts and tip links.
- People in the same room or party: your cam or Audio live picture and voice, your Live Chat messages, and that you're there.
- Only the people you send them to: Pm's and dial messages. But they can screenshot or save them.
- Limited audiences: "Followers only" posts, and 18+ posts and parties, are shown only to the people allowed to see them.
- Never shown to other members: your email, date of birth, password and internet address.
Remember: anything other people can see, they can also copy, record or share. We can't control what they do with it.
5. Who we share it with
We do not sell or rent your personal information, or share it for targeted advertising. We share it only:
- With service providers who help us run Heartchu, only for that purpose and under confidentiality: our hosting provider ([hosting company]) and our email provider ([email company]).
- With the outside services built into Heartchu, when you use them:
- When a page shows a YouTube, Twitch or other video, or a website on the big screen in a cam party, your browser loads it from that company, which may receive your internet address and set its own cookies.
- To connect cams, your browser contacts a Google connection server (STUN), which sees your internet address.
- 🎤 Talk-to-text uses your browser's built-in speech recognition, which in some browsers (like Chrome) sends your voice to the browser's maker to turn it into text.
- Tip links take you to the payment app's own site.
- For safety and the law: with the National Center for Missing & Exploited Children and law enforcement when we find suspected child sexual abuse material (federal law requires this); with police or courts when a valid legal request requires it; and when we believe in good faith someone is in danger.
- If Heartchu changes hands: if Heartchu is sold or merged, your information may move to the new owner, who must follow this policy or tell you about changes.
- With your permission, in any other case.
6. Cookies and your browser
- Login cookie: keeps you logged in for up to 30 days. It's required for the site to work.
- Guest cookie: a random ID for logged-out visitors, used only so page owners can kick a disruptive guest.
- Your browser's storage: remembers settings on your own device, like light or dark mode, your video volume, where your chat window is and your music player. This stays on your device; you can clear it in your browser settings at any time.
- We don't use advertising or tracking cookies. Embedded videos and websites from other companies may set their own cookies (see section 5).
7. How long we keep things
| What | How long |
|---|---|
| Live Chat and cam party chat | Deleted 3 hours after each message is sent |
| Heartchu dial messages | Deleted after 24 hours |
| A cam party's details | Up to 7 days after the party ends |
| Email codes | Up to 2 days |
| Your account, page, posts and Pm's | Until you delete them or your account |
| Your old username after you change it or delete your account | Reserved for 20 days so no one can pretend to be you, then released |
| Accounts we terminate | Kept hidden for 30 days in case of an appeal, then deleted |
| Reports and the evidence saved with them | As long as needed to keep people safe, handle appeals and meet legal duties (including preserving reports to NCMEC as the law requires) |
| Backups | Overwritten on our normal backup schedule ([for example, 30 days]) |
8. Your choices and rights
- See and change your information: edit your page, posts and settings any time.
- Delete things: delete posts, photos, songs and messages any time.
- Deactivate or delete your account: in ⚙ Settings. Deleting removes your account and its content from Heartchu (except as described in section 7).
- Control who reaches you: block people, kick people from your room, make posts "Followers only," and choose whether to see 18+ content.
- Ask us: email [privacy email] to get a copy of your information, correct it, or have it deleted. We'll answer within 45 days. If we say no, you can appeal by replying to our answer, and we'll explain our decision. If you're still not satisfied, you can contact your state's attorney general (in Washington: atg.wa.gov).
We give these rights to everyone, wherever they live. We will never treat you differently for using them.
9. Security
We protect your information with measures like scrambled passwords, secure login cookies, encrypted connections (HTTPS), rate limits and restricted access to our servers. No website can be perfectly secure, so use a strong password you don't use anywhere else. If a data breach affects your personal information, we'll tell you and, where required, the Washington Attorney General, as Washington law requires.
10. Adults only
Heartchu is only for people 18 and older. We don't knowingly collect information from anyone under 18. If we learn that someone under 18 has an account, we delete it. If you think a minor is using Heartchu, please report them.
11. Changes and contact
If we change this policy in a way that matters, we'll tell you on Heartchu before the change takes effect. Questions or requests: [privacy email], or [mailing address].
Washington Consumer Health Data notice
Washington's My Health My Data Act protects "consumer health data": information that identifies or could reasonably be linked to you and describes your past, present or future physical or mental health. That includes things like health conditions, sexual or reproductive health, and gender-affirming care. This notice explains how Heartchu handles it.
What we collect
Heartchu doesn't ask for health information. But you might choose to share it, for example by mentioning a health condition on your page, in a post, in a topic, or in a message, or the gender you choose could suggest information about gender-affirming care.
Where it comes from
Only from you, when you choose to post or send it.
Why we collect and use it
Only to provide what you asked for: showing it to the people you chose to share it with, and keeping it until you delete it. We also review it if it's reported, to keep people safe.
Who we share it with
The people you choose to share it with on Heartchu; our hosting provider (which stores it for us); and authorities, only when the law requires. We never sell consumer health data, and we don't share it with anyone else without your separate consent.
Your consent
By choosing to post or send it, you consent to Heartchu storing it and showing it to the people you shared it with. You can withdraw that consent at any time by deleting the content or your account.
Your rights
You can ask us to confirm whether we have your consumer health data, give you a copy of it, list the third parties we've shared it with, or delete it. Email [privacy email]. We'll answer within 45 days. If we refuse, you can appeal by replying to our answer, and if you're still not satisfied you can contact the Washington Attorney General at atg.wa.gov.